About YouIf you as leaders, managers, and team members want to improve cross teamwork, deliver superior customer service experience, and adapt to change with ease, join your colleagues around the globe who have used my expertise. With my help, large diverse corporations, technical teams, large law firms, and healthcare organizations make significant practical improvements in service, teamwork, and leading change. Whether you are 10 people or an audience of thousands, I will take you from inspiration to action. |
About KateWorkplace interaction is now global right in the same room. The people-skills challenges of diversity are in your lap. My work turns the interaction obstacles that come from diversity into business assets and productive results. What challenges in teamwork, customer experience, and adapting to change do you want to conquer? Together we can harness the power of your team's cultural differences, personality types, generational differences, educational levels, and occupational views and convert them from obstacles into assets. |
Testimonials"Kate Nasser's workshop managed to capture the full attention of all our Customer Service Representatives in Canada and the USA. I was in awe the whole day as I watched our employees absorb and apply the tools that Kate was teaching the class. It is not an exaggeration to state that nobody wanted the session to end and that Kate left them wanting more." Director of North America Customer Service Thule Inc. |
WorkshopsAre organizational people-skills for great customer experience, teamwork, and leadership inborn? No, not in everyone. Moreover, personality differences and global diversity make interactions with colleagues and customers ripe for miss-hits and conflicts. Decision makers have chosen CAS, Inc. workshops for their inspiration and practicality. No fluff. See real change to meet your true challenges.
Consulting/Coaching"I take you from dilemmas and details to decisions and solutions." Which of these challenges are you facing? Leaders at all levels face challenges needing a different perspective on leading change, teamwork, customer service, productive organizational structures, and developing empowerment and accountability. I have advised and developed solutions for managers, directors, VPs, and Senior VPs. My special niche is advising technical teams e.g. IT, engineers, lawyers, and doctors. |
SpeakingAs the People-Skills Coach™, I capture and grow the audience's attention with humor, energy, true life stories, logic, and highlights of the absurdities we all face on a broad range of topics. I inspire leaders, mangers, and teams to crave accountability by tapping their natural desire for work and life to be better. My interactive style engages their mind, reduces their blocks, and kick starts new people-skills behaviors in customer service, teamwork and leadership. Even with large audiences, I activate their participation with questions, mini-exercises, and a caring boldness. |
The LATEST#1 Feb. 1, 2012: I have added ITCustomerService.com to my WEB domains. As I celebrate my 23rd year in business working with IT organizations on customer service, people-skills, teamwork, and leadership, I am pleased to announce the purchase of ITCustomerService.com from Shannon Stoltz. Shannon is pursuing new enterprises and I wish her continued success and happiness. #2 #3 New Workshop: Suddenly, An Effective Trainer!Corporations reached out to me last year to teach non-trainers to suddenly become effective trainers. They wanted to speed the learning of enterprise-wide software (like SAP). The brand new workshop was a huge success! If your company has this need, contact me for this interactive one-day workshop to develop the training talent of your non-training teams!
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